Join our team

Job Description

Vector Laboratories is actively responding to the COVID-19 pandemic through vaccine and diagnostic programs.

Vector Laboratories is a collaborative & diverse company that is continually improving ourselves. We are looking for a Commercial Operations Specialist. This is an essential role to support our Commercial & C-Suite Teams. The ideal candidate will be able to manage our data across multiple systems, along with providing reporting across cross-functional teams. They will be a point of contact for our B2B clients who need updated documentation such as catalogs or marketing documentation.

To apply for this position, please email your resume and cover letter to: talent@vectorlabs.com.

Responsibilities

• Ensure proper data hygiene, removing duplicate entries, ensuring consistency across systems such as Salesfore (SFDC), NetSuite, Tableau, and our website.
• Responsible for working with clients who have login or usage problems on our website; pass feedback to internal teams.
• Troubleshoot import issues to the various business systems.
• Responsible for providing order & revenue data to direct Manager for analysis and forecasting.
• Provide Commercial & C-Suite team with needed reporting. Scope & create new reports as needed.
• Manage B2B catalogs. Maintain catalog data in SFDC for ease of Catalog file creation.
• Manage business needs of our Distribution clients, such as catalog updates or marketing material.
• SFDC maintenance; work directly with SFDC partner on basic updates for the system based on requests from Commercial or Finance team members. Escalate requests to direct Manager for approval. Provide requirements to direct Manager for larger system updates.
• Other duties and systems as required.​

Qualifications

• Bachelor’s degree in Business, Marketing, Sales and/or related field or 6-year equivalent work history is required
• Working experience with data cleanup required
• Customer support experience preferred
• Experience developing and presenting materials to executive leadership
• Excellent verbal and written communication skills, with the ability to interpret information clearly and communicate results effectively
• Advanced knowledge of MS Office Suite, particularly Excel, required, as well as experience with SFDC, NetSuite, and Tableau highly desirable
• Experience in one or more of the following: data science and analytics, lean/agile, data system architecture, and translating business requirements into actionable plans
• Ability to use data to support business strategy
• Risk and opportunity management experience
• Extremely process-oriented with the ability to identify and fix process gaps
• Curiosity and strong problem-solving capabilities
• Strong organizational skills and ability to multitask
• Solid presentation and interpersonal communications skills
• Ability to take initiative and responsibility and demonstrate results-oriented project management
• Ability to balance priorities and work productively in a fast-paced environment
• Experience contributing to a cross-functional team

Education

Bachelor’s degree in Business, Marketing, Sales and/or related field or 6-year equivalent work history

Job Description

Vector Laboratories is actively responding to the COVID-19 pandemic through vaccine and diagnostic programs.

Vector Laboratories is a collaborative & diverse company that is continually improving ourselves. We are looking for a working Customer Service Manager to manage the activities and employees on our Customer Service team. The Manager will lead the daily workflow and activities, along with being an individual contributor. They will model best practice policies, run status meetings, track KPIs, manage their own stable of orders, and work with external departments to provide white glove service to our clients.

To apply for this position, please email your resume and cover letter to: talent@vectorlabs.com.

Responsibilities

• Inspire, motivate, direct, and develop the Customer Service team.
• Make it easy for our clients to do business with us.
• Work with Senior Leadership and Vector internal teams to provide our clients with white glove, best practices service.
• Lead initiatives to ensure exceptional customer experience.
• Manage complex and escalated customer complaints and service issues.
• Provide guidance and oversee activities of the Customer Service team, helping to prioritize work in a fast-paced environment. Ensure Company and team standards are met or exceeded by the Customer Service team.
• Track team KPIs, ensure proper handling of complaint issues, and determine Service Level Recovery activities (such as refunds, exchanges, and/or company credits).
• Coach the team using tools such as NPS scores, emails, and phone recordings. Compliment team on what is going well, and how to double-down on those activities. Discuss pain points, and collaborate on ideas to do better moving forward. Work with the team to find and use their authentic voice with our clients.
• Keep in sync with industry best practices and improvements.
• Handle the most difficult Customer Service responsibilities, as well as work on daily workflow to ensure its timely completion.
• Develop thorough product knowledge, and transfer that information to the team.
• Manage new hire training.
• Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for products, or to clarify needs/requirements.
• Other duties as assigned.

Qualifications

• College Degree (BS or BA) or 5 year equivalent work history is required.
• Minimum 5 years of experience in Customer Service roles.
• Minimum 2 years of proven managerial leadership.
• Life Sciences experience preferred.
• ISO 9001 or similar quality standard experience preferred.
• Able to interpret and explain departmental policies and communicate procedures to the team.
• Ability to navigate a multi-line phone system.
• Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exceptional written and verbal communication, interpersonal, and phone etiquette skills required.
• Ability to work independently on complex assignments.
• Comprehensive understanding and usage of Excel.
• Proficiency in NetSuite and Salesforce preferred.
• Proven skills in problem analysis, solving, and resolution.

Education

College Degree (BS or BA) or 5 year equivalent work history is required.

Job Description

Vector Laboratories is actively responding to the COVID-19 pandemic through vaccine and diagnostic programs.

The Director, Corporate Business Development, reporting to the Vice President, Product, will work closely with Finance, Product Management, Research and Development and Program Management to successfully develop and execute the Glycobiology product portfolio strategy. This requires a deep understanding of the market needs, customer needs and technology solutions, and the ability to close internal product development technology gaps through external partnerships. The director will also engage commercial partners to accelerate the use of Vector’s glycobiology products on proteomics platforms. The Director will develop revenue goals and supporting business cases and clearly communicate external partnership opportunities for approval and prioritization by the executive team. The Director will own partnership negotiations, structure and agreements and, in partnership with Program Management, ensure on-time execution to established milestones. The Director is passionate about developing the strategy for the Glycobiology portfolio as well as effective in tactical execution of that strategy. This is a role with broad responsibilities and requires clear vision and leadership to execute while preserving and strengthening Vector’s exceptional culture of collaboration, respect, and accountability.

To apply for this position, please email your resume and cover letter to: talent@vectorlabs.com.

Responsibilities

• Works closely with the Product organization to understand and execute Vector’s Glycobiology portfolio strategy
• Establishes revenue goals for the portfolio over a 3 – 5 year horizon.
• Identifies potential partners and drives communication and negotiations to establish clear partnership goals, structure and milestones including incoming and outgoing licensing and OEM agreements.  
• Builds relationships with thought leaders in key fields of study to strengthen Vector’s leadership position in Glycobiology.
• Stays abreast of technology developments for potential opportunities for product development and application.
• Works closely with R&D and Product Management to understand customer needs and addressable portfolio and technology gaps in keeping with Vector’s strategy.
• Works closely with Program Management and R&D to establish an adhere to partnership and product development milestones, budgets and timelines
• Collaborates cross-functionally with team members (Commercial, Product Management, R&D, Finance, Legal and others as needed) in technical and business assessment of potential partnership candidates and agreement structures in support of business opportunities.
• Responsible for developing and presenting business cases to the executive team.
• Provides clear, concise project updates to all levels in the organization.

Qualifications

Competencies Identified for Success

• Leadership – Comfortable driving innovation in an emerging market and bringing cross-functional teams along the path. Fosters a united and engaged product development teamthat can nimbly evaluate and efficiently deliver on technology opportunities.
• Excellent Negotiator – Approaches internal and external relationships with the goal of expanding opportunity and creating value; understands the drivers of each party and builds strong relationships with aligned goals. Always strives for ideal outcomes but has a clear vision of risks and alternate outcomes and mitigates accordingly.
• Business Acumen – Champions opportunities to the executive team through strong business case development and understands impact to the business. Structures licensing/collaboration agreements to ensure appropriate milestones are established and executable.
• Passionate about making discovery possible – Believes in the ultimate value and mission of providing the right tools to further investigation and understanding of Glycobiology. Shares Vector’s goal of becoming a leader in glycobiology. Makes it a priority to understand the market landscape, customer needs and product applications.
• Creative – Looks for innovative solutions to technology and business challenges and considers non-conventional external partnership structures to grow Vector’s Glycobiology portfolio and establish Vector as the Glycobiology Leader within a 5-year horizon.

 

 Education, Experience, Knowledge, and Skills

• 5+ years’ experience in related life science fields, managing Business Development / Product segment or similar
• Bachelor's degree in the Life Sciences with strong technical capabilities
• Experience in agreement negotiations and structures
• Excellent communication (verbal, written and presentation) skills required, proven ability to communicate ideas and recommendations at all levels and functions in the organization.
• Ability to network, consult and influence senior leaders
• Exhibit strong problem solving, analytical, and critical thinking skills.
• Demonstrate high attention to detail, and solid organizational and negotiation skills

Preferred Qualifications

• MBA
• PhD in a life science field
• Knowledge of Glycobiology

 

Education

MBA, PhD in a life science field

Job Description

Vector Laboratories is actively responding to the COVID-19 pandemic through vaccine and diagnostic programs.

Vector Laboratories is looking for an experienced Marketing leader to join the Brand & Marketing team. This role leads marketing programs for our industrial segment—setting the strategic direction for our Marketing approach to this segment, including planning, messaging, content, and program development, as well as tactical implementation of integrated marketing campaigns. Collaborating with multifunction teams, including Product, Commercial Ops, and Sales, this role will focus on developing and optimizing marketing efforts to support business objectives, including driving revenue growth, product/service awareness and adoption, customer engagement, education, and lead generation. Our ideal candidate will be passionate, curious, and driven by customer needs.

To apply for this position, please email your resume and cover letter to: talent@vectorlabs.com.

Responsibilities

• Develop and lead marketing programs for our industrial customer segment
• Map and evolve the customer journey to develop compelling messaging and content to match identified needs
• Lead innovation for Account-based Marketing. Serve as a subject matter expert, establish best practices, optimize our approach, and develop strategies to meet our business needs. Drive adoption of tools by translating technology into team members’ needs through educational materials
• Build a roadmap for Account-based Marketing to meet business needs
• Develop and own our Account-based Marketing framework, including an internal playbook that maps customer personas, journeys, solution-based selling, messaging hierarchy, and content strategy to target segments
• Set the direction of and support the development of assets to support marketing campaigns, including white papers, infographics, brochures, videos, etc.
• Develop innovative and creative marketing campaigns targeted to industry segments
• Identify marketing channels to match program needs and create end-to-end marketing campaigns to action against them
• Drive digital demand generation working with our Digital Marketing team
• Drive the demand generation pipeline to meet business goals
• Work to develop actionable insights from metrics to communicate to the extended team and senior management

Qualifications

Competencies Identified for Success

• Marketeer: Skilled at managing end-to-end integrated marketing campaigns across awareness, education, and ultimately the decision to buy. Highly skilled at leveraging marketing channels to achieve results towards intended objectives. Expertise in solution-based selling and account-based marketing to target new prospects and expand wallet share in key segments.
• Customer-focused: Puts the customer first, understanding their needs and desires to develop business-driving awareness, education, and persuasion messaging, content, and campaigns.
• Analytical: Adept at understanding the systems and tools necessary to effectively implement campaigns and measure and track programs through all phases of the marketing funnel with a mindset to test, measure, and track performance and results.
• Collaborator: A strong communicator that brings together functional teams for a common purpose with a transparent communication style. Displays strong listening skills to encourage diverse ideas.
• Innovative: Forward-looking in terms of process improvements and approaches to meet customer needs and business objectives.

 

 Education, Experience, Knowledge, and Skills

• Master’s degree or higher, PhD preferred, with 10+ years experience in marketing.
• Background in the life sciences.
• Experience in Account-based Marketing preferred
• Experience in developing and executing marketing programs
• An experienced marketeer and storyteller with excellent written and verbal communication skills
• A creative thinker
• Excellent interpersonal communication, relationship building, and teamwork
• Skilled at managing complex projects, with strong attention to detail

 

Education

Master’s degree or higher, PhD preferred

Job Description

Vector Laboratories is actively responding to the COVID-19 pandemic through vaccine and diagnostic programs.

Vector laboratories designs, develops, manufactures, and distributes protein visualization and detection reagents for research use. As part of the Quality Assurance Department, our team will be responsible for QMS implementation and compliance. The Quality Engineer, reporting to the head of quality assurance, will work closely with R&D, Purchasing, Operations and Customer Service to improve processes, investigate and resolve non-conformances and support the day-to-day activities of our QMS. While this role will have primary duties of ownership of equipment and process implementation, improvement and change control, other duties include daily quality assurance activities such as document control and batch record review and release. 

To apply for this position, please email your resume and cover letter to: talent@vectorlabs.com.

Responsibilities

• Oversee manufacturing-critical equipment control, including documentation for equipment onboarding, Calibration / PM, and status changes. 
• Work closely with Manufacturing Engineers to support Equipment and Process Validation, including independent review/compliance check for validation protocols, regarding appropriate requirements, methods, test/statistic methodologies, and verification of the equipment’s performance in intended use. 
• Track NCM/CAPA and Complaint Investigation, including overseeing investigations of root cause, troubleshooting and corrective and preventive measure implementation to ensure products consistently meet established quality standards. 
• Review batch records and authorize product release in ERP (NetSuite). 
• Create, revise, and process Document Change in Master Control 
• Maintain quality standards, develop QMS Processes and ensure implementation compliant to company’s SOPs and quality standard. 
• Support the supplier selection and qualification process with supplier audits, as well as Supplier Performance Monitoring and Corrective Action Reports. 
• Support internal QMS Audits and Gemba Walk 
• Track Quality Metrics and Functional’s KPIs. Prepare status summary reports to evaluate QMS effectiveness. 
• Performs other related duties, as assigned. 

Qualifications

Competencies for Success 

• Passionate about Problem-Solving – As a result-oriented, self-starter, you are eager to apply your expertise in diagnosing inefficiencies, determining root causes and recommending solutions. 
• Ability to work independently and with a team – You will be collaborating across engineering, production, testing and customer teams; representing QA during such collaborations, you will often need to contribute independently to live discussion about impact to our QMS, risk analysis, SOP guidance, and recommended solutions. 
• Proactive and Personable – Initiate communication, establish and nurture highly effective relationships with colleagues that support adherence our QMS. 
• Organized – Able to track multiple projects and Quality Metrics and provide timely updates. 
• Credible – Be a role model of the ISO 9001 Principle: “Say what you do and do what you say”; believe and convey that all employees have a role to play in upholding quality in our organization. 
• Commitment to Excellence – The typical day of this role includes daily support on various essential functions: Batch Record review, Quality Event Tracking and DCO processing, which demands a high commitment to responsibility and excellence. 

Qualifications: Education, Experience, Knowledge, and Skills 

• Minimum BS Degree in Bioscience/ Chemistry or Engineering discipline. 
• Minimum of 3 yrs. experience of a Quality Engineer/ QA Specialist. 
• Strong Knowledge of ISO 9001 requirements is a must. 
• Strong Technical Writing Skill, including process SOPs and project reports. 
• Strong MS Office skills. 
• Strong collaborative skills and attitude. 

Preferred Qualifications: 

• Master’s degree in Bioscience/ Chemistry or Engineering discipline. 
• Working knowledge of ISO 13485, ISO 14971, 21 CFR 820 
• Direct experience dealing with similar QMS responsibilities. 
• ASQ CQE, CQA certifications 

Education

Minimum BS Degree in Bioscience/ Chemistry or Engineering discipline