Ordering Placing an order: Orders may be placed securely online (UK based customers only), by mail, telephone, fax or email. The following must be included with each order: Contact name and phone number Invoice and shipping addresses Purchase order number or credit card information Name of product and catalogue number Quantity and size of items Any special shipping, packing or delivery instructions VAT exemption certificate, if applicable In general, written confirmation of a telephone order is not required. However, if a VAT exemption certificate or confirmation of an order is sent, they should be boldly marked “Confirmation. Do not duplicate”. Duplicate shipments due to incorrectly marked confirming orders cannot be returned for credit. Returns: Vector Laboratories provides only the highest quality products that are rigorously tested in the intended applications. Our knowledgeable technical staff are always available to advise on the successful use of our reagents in a myriad of applications. Please contact Technical Services by phone (01733 237999) or email ([email protected]) so that we can help you select the most appropriate reagents or troubleshoot their use. If you experience a problem that appears to be related to product performance and the product is within the expiration date (the period of guarantee), please contact Technical Services for instructions on returning the product. Prior authorization from Vector Laboratories Ltd is required for all product returns. Discount Policy: Discounts for most products are available for large quantities or bulk orders. Please enquire for pricing of bulk quantities of any product. Payment/Shipping Terms: Prices are excluding VAT and freight. All orders received by 4pm are shipped (stock permitting) for next day delivery (excluding Ireland – 2 day service). All products are sent by courier unless otherwise specified. All electronic orders are acknowledged the same day and customers are informed of the expected delivery date. We have a flat rate next day delivery charge on all domestic orders of £16. Goods should be delivered by 17.30 latest. If you require products urgently, we can offer timed deliveries for a small extra charge. Please specify time when you place your order (by 10.00 £20 or noon £18). Please note, we do not charge extra for splitting your order if we do not have all the items required in stock. Payment terms are net 30 days. For the convenience of our customers, Vector also accepts orders using VISA, MasterCard or American Express. All payments must be made in pounds sterling or euros for customers in Ireland (only). Whilst every effort will be made to give reasonable notice of price changes, we reserve the right to change prices without notice. Vector products are available from over 40 distributors worldwide – click here for a complete listing of these representatives. Vector Laboratories Ltd also exports to countries where there are no established Vector Laboratories Inc distributors - for quotations send an email to [email protected]. Note: Although provided in highly purified form, our products are not intended for clinical diagnosis or drug use, nor have they been packaged under sterile conditions. All products listed in this catalog unless otherwise indicated are for research purposes only. The listing of any product in this catalog does not imply the absence of a patent covering its use, does not constitute license under any existing or pending patent, nor is it intended or implied as a recommendation for the use of such products in infringement of any patent. The responsibility for determining the existence of such patents rests solely on the user.